EXPERIENCE
Our repair technicians at On Stage Services have over 60 years combined experience operating and servicing musical instrument equipment. We service vintage tube amps, modern digital and solid-state equipment, as well as maintain our entire rental inventory.
REPAIR POLICY
Non-Warranty Repair |
Non-warranty repairs have a minimum charge of $60.
Repairs are billed at $60/hr. in 1/2 hr. increments. This charge applies even if we find nothing wrong with your equipment. Consider the value of your equipment before having it repaired. |
|
Warranty Repair |
Please provide a copy of the original purchase receipt or you will be charged for the repair. Be sure to check with the manufacturer, as many do not cover repairs related to jacks, tubes, speakers, operator error, etc.
You are responsible for the repair costs if the repair is not under warranty. |
|
Estimate |
We will call with an estimate if the repair will exceed 1 hour. If you must have a quote ahead of time, expect a slight increase in repair cost and time of completion since we will have to reassemble and store the unit until we receive your approval. | |
Turnaround |
Standard turn-around time for all repairs is 7-10 days but may be longer if specialized parts are needed. We do not guarantee turn-around time, and times vary from week to week depending on workload.
Repair customers receive 50% off rentals while their gear is in for service. |
|
30 Day Warranty |
We guarantee our work for 30 days. Please return the equipment within 30 days and we will apply the initial fee to any subsequent repair charge. |
| Service Request Form | Repair Form | |
|---|---|---|
| Find out more info about getting equipment serviced. | Download the Repair Form (PDF) to return. | |
| Location | Hours | |
| On Stage Services | Monday - Friday | |
| 528 Butterworth SW | 10:00am - 6:00 pm | |
| Grand Rapids, MI 49504 | Directions |
WARRANTY SERVICE CENTER
We are authorized by the following companies to provide warranty repair service:
Click on the manufacturer to find out about their warranty policy.
Click on the manufacturer to find out about their warranty policy.
